1) How do I qualify for free shipping?
Free standard shipping is offered for all orders over $75 shipped to all 50 U.S states; Washington, DC; U.S. P.O. Boxes; U.S. territories; and APO/FPO/DPO addresses. For 
DOMESTIC/UNITED STATES - Shipping Methods Available
- Overnight Shipping: $35
Receive your order 1 to 2 working days after your order has been processed.
Monday through Friday delivery only, no deliveries on Saturdays.
- Express (2-DAY) Shipping: $25
Receive your order 2 to 3 working days after your order has been processed.
Monday through Friday delivery only, no deliveries on Saturdays.
- Standard Shipping: $7 flat rate for orders under $75
Free Standard Shipping for all US orders over $75
Receive your order 4 to 6 working days after your order has been processed.
Monday through Friday delivery only, no deliveries on Saturdays.
 
2) Does Bankelok ship internationally?
Bankelok ships worldwide by Fedex. Any country duties or customs taxes to be charged, if applicable, is of the customer's responsibility.
The Shipping Fees (don't include applicable duties or taxes) vary as follows:
- Orders with total up to $100: Shipping Fee $55
- Orders with total between $100.01 - $249.99: Shipping Fee $45
- Orders with total above $250: Shipping Fee $35
 
3) How can I find the status of my order?
Immediately after your order has been processed you will receive an Order Confirmation email. Once your order has been shipped, you will receive a Shipping Confirmation with the tracking number and a link to track the order. Simply click on the link provided in the email.
 
4) What is your Return & Exchange policy?
Returns of full-price merchandise only are accepted within 14 days of purchase with tags still attached to merchandise for online purchases. Returns are not accepted to used merchandise or merchandise without original Bankelok tags.
Merchandise purchased from our retail location in Soho cannot be returned. They can be exchanged for another store item or you can receive store credit within 7 days of purchase. Merchandise should be unworn and with original tags. A email receipt is required for exchange or store credit.
Refunds for full-price merchandise purchased online will be issued in original form of payment and must be accompanied by Bankelok tag, upon the receipt of the merchandise in the original condition.
All purchases of clutches, handbags, vintage embroidery jackets and dresses, and any sale merchandise are final sale, and cannot be exchanged or returned.
How to Return:
Please fill out the complete return section of the invoice and enclose it with the item(s) you are returning. If you are exchanging merchandise, please fill out the exchange portion of the invoice with the merchandise being returned complete details and the desired merchandise details for exchange. Please note exchange will depend on inventory availability. If desired merchandise is not available, Bankelok will contact you. 
Enclose the return and exchange form with your shipment. 
Please send the package with return and exchange form to the following address:
Bankelok
P.O.BOX 458
New York, NY 10150 
All sales are final sale.
 
5) I have an account, but I forgot my password. How do I log in?
If you have forgotten your password, please click on "Forgot Your Password" below Sign In.
You will be asked for your login email address to retrieve your password.
 
6) How do I sign up to Bankelok Rewards Program? And how much does it cost?
By registering your email with us you are automatically enrolled at the program. There is no cost to be part of our Rewards program. Every time you earn points you will automatically receive an email with details on you account. This way you can keep track of your points and when you will be eligible for your next reward.
 
7) What payment options are available?
Our payment options are all major credit cards and PayPal.
We are secured by McAfee Secure.
 
8) I have more questions, how can I contact Bankelok?
The belief on excellent customer service is part of our DNA. Bankelok takes pride to provide impeccable and timely customer service to all its customers.
We are ready to assist you with any styling advice, delivery and exchange questions, order placement and any other inquiry you might have!
Email us: contact@bankelok.com
Mail Us:
Bankelok
P.O.BOX 458
New York, NY 10150
United States
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